There is a computer virus that is currently being distributed on the Internet in an attempt to get data about payment cards. This virus infects your computer and, when you wish to enter the Internet banking system, it will try to obtain that information. If, upon opening the banking system and entering your user name and password, you encounter an additional questionnaire asking for your card data and PIN code, DO NOT FILL OUT THAT FORM!
Here is what it looks like:
You are going to have to cleanse your computer of this virus before you can safely use the Internet banking system. Here’s what you must do:
- Restart your computer and when it starts up, go to “Safe Mode.”
- Scan the entire disc of your computer with an anti-virus software. Please be aware, however, that this will not be enough to erase the virus.
If you do not have anti-virus software, you can use Microsoft Security Essentials, which can be found on the official Microsoft homepage.
Upon opening the anti-virus software, you must use a full examination of your hard discs, first restarting your computer in the “Safe Mode.”
- Restart the computer.
- When the logo of the computer’s manufacturer appears, push button F8 and hold it down.
- Use your keyboard to select “Safe Mode With Networking” and then click on Enter.
- Enter with the user name that has administrative rights.
- Do what is necessary to start the anti-virus software or the Microsoft tool.
Instructions about starting your computer in the “Safe Mode” can also be found on the official Microsoft homepage.
Should you encounter this computer virus while using the Citadele system, please alert the bank immediately by ringing the 24/7 helpline 6701-0000.
The Citadele Bank is doing everything possible to ensure that its Internet banking system is as secure as any traditional bank transaction. In order to avoid a situation in which unauthorised people access your account, the bank uses a multi-layer security system with the “Secure Socket Layer” data transmission protocol.