There is a computer virus that is currently being distributed on the Internet in an attempt to get data about payment cards. This virus infects your computer and, when you wish to enter the Internet banking system, it will try to obtain that information. If, upon opening the banking system and entering your user name and password, you encounter an additional questionnaire asking for your card data and PIN code, DO NOT FILL OUT THAT FORM!
You are going to have to cleanse your computer of this virus before you can safely use the Internet banking system. Here’s what you must do:
If you do not have anti-virus software, you can use Microsoft Security Essentials, which can be found on the official Microsoft homepage.
Upon opening the anti-virus software, you must use a full examination of your hard discs, first restarting your computer in the “Safe Mode.”
Instructions about starting your computer in the “Safe Mode” can also be found on the official Microsoft homepage.
Should you encounter this computer virus while using the Citadele system, please alert the bank immediately by ringing the 24/7 helpline 6701-0000.
The Citadele Bank is doing everything possible to ensure that its Internet banking system is as secure as any traditional bank transaction. In order to avoid a situation in which unauthorised people access your account, the bank uses a multi-layer security system with the “Secure Socket Layer” data transmission protocol.
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