In the first five days since Citadele bank began paying state-guaranteed compensation to ABLV Bank clients, compensation was paid to a total of 1,976 ABLV Bank clients. The total sum paid out between the 3rd and 7th of March is 30.3 million Euro.
Local Latvian ABLV Bank clients have been the most active in coming to Citadele for state-guaranteed compensation. So far, 1,780 local clients have received guaranteed compensation; of these, 1,550 were private residents and 230 were local legal persons. Meanwhile, international clients have been active in booking appointments at the bank over the next few weeks. So far, state-guaranteed payment has been paid to 196 international clients, of which 157 were private customers and 39 were legal persons.
With the start of state-guaranteed compensation payment, incoming calls to Citadele’s Call Centre in the first half of this week grew by 65% compared with the average figure in February. Therefore, in order to ensure the best service possible, almost twice as many employees were working at Citadele’s Call Centre in the first half of this week.
Citadele bank has also received positive reviews from clients for quality service in bank branches, positively evaluating the process of receiving state-guaranteed compensation after having booked an appointment at the bank. We see that, for the most part, ABLV Bank clients are taking the opportunity to come to the bank having booked an appointment in advance. This allows the bank to provide high quality service to clients and avoid long lines as much as possible. Meanwhile, it gives clients the opportunity to receive convenient service.
It has been observed that today, the 8th of March, clients have also been presenting the bank’s female employees with flowers for International Women’s Day. A majority of customer service employees at Citadele - 80% - is women.
For clients’ convenience, both private and legal persons are invited to book an appointment at the bank through our 24-hour phone line at +371 67010076 or by applying through the Citadele website. Citadele’s employees will offer the most convenient available time and branch to receive compensation.
Remember, those clients who use Citadele’s online bank can apply for state-guaranteed compensation through the Citadele online bank and do not need to go to a branch. Meanwhile, Latvian residents and legal persons can apply to open a Citadele account at any of Citadele’s 30 branches throughout Latvia before applying for state-guaranteed compensation through Citadele’s online bank.
State-guaranteed compensation for Latvian residents and legal persons is being issued simultaneously at four branches in Riga and one in Jurmala: “Citadele” (Riga, Republikas laukums 2A), KAC "Skanste" (Riga, Skanstes iela 50), KAC "Mols" (Riga, Krasta iela 46), the "Laimdota" branch (Rīga, Kr. Barona iela 20 – 1), the Jurmala branch (Jūrmala, Jomas iela 30).
Meanwhile, international clients can claim their state-guaranteed compensation at the “Citadele” branch (Riga, Republikas laukums 2A). International clients are also requested to book an appointment at the bank in advance through our 24 hour phone line at +371 67010076 or on the Citadele website www.citadele.lv.
As reported, Citadele has been providing state-guaranteed compensation to ABLV Bank clients since the 3rd of March.
State-guaranteed compensation can be claimed for the next five years - up to the 3rd of March 2023.
In accordance with the Deposit Guarantee law, ABLV Bank’s Latvian and international clients - private customers and legal persons - with deposits in ABLV Bank are eligible for state-guaranteed compensation. State-guaranteed compensation applies to all of a depositor’s funds - term deposits, current accounts, wage accounts, savings accounts, etc., (excluding financial instrument accounts).
Each depositor can receive compensation of up to 100,000 Euro - depending on how much was deposited in the specific client’s ABLV Bank accounts.
Those clients whose total deposit sum with ABLV Bank is more than the 100,000 Euro limit set by the Deposit Guarantee law can submit their claims as creditors as part of the ABLV Bank liquidation process.
In accordance with the contract with the Latvian Financial Capital Market Commission, compensation will only be paid in EUR, in one transaction.
State-guaranteed compensation can be paid by transfer to the client’s account at Citadele bank or any other bank.
For clients with deposits in ABLV Bank up to 1,000 Euro, compensation may also be paid in cash at the “Citadele” branch; however, Citadele encourages ABLV Bank depositors to collect their state-guaranteed compensation via transfer for security reasons.
Where to ask any questions
If you have any questions on where and when to receive compensation, anyone is welcome to contact Citadele 24 hours a day:
- by calling Citadele’s Call Centre on its 24-hour number +371 67010076,
- by writing through Citadele’s internet bank.
If you have any questions on the amount of compensation or recognising a person as a depositor, please contact the FCMC. By phone: 67774800, 67774801, 67774831. By email: email@example.com. Address: Kungu iela 1, Riga, LV-1050.