Citadele Bank

Changes to operations at the Balvi and Ludza branches

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Our clients are becoming increasingly proficient in using the bank’s services remotely, because they know that the bank is right there with them at any moment: on their smartphone, tablet, computer, or a phone call away. Plus, almost all the bank’s services are now available digitally, which gives our clients more freedom and makes their daily life even more convenient.

The time has come for change and a step towards digital banking—as of June 22nd, Balvi and Ludza branches will transition to fully remote customer service trough our Remote Service Center or Skybranch where client needs are serviced by more than 100 specialists. Going forward, all our clients will continue to have access to banking services 24 hours a day, 7 days a week on their smartphones, internet, ATMs and by phone. And now clients also apply for video conference by calling to 67010000.

Where are the nearest branches?

From June 22nd, we will serve our clients from Balvi and Ludza at our other branches. The nearest branche for Balvi is in Gulbene; for Ludza - Rēzekne. You can find out the locations and opening hours of all our branches by phone at 67010000 or at under Contacts.

Card delivery to your home

When your card expires, we can send your new card to you by mail. You can apply for this using the online bank or by phone at 67010000.

Transfers and other services

Money transfers can be made conveniently using the mobile app or online bank, and you can also pay your bills (Latvijas gāze, Lattelecom, Latvenergo, LMT, TELE2) and view your account balance at our ATMs.

You can apply for a consumer loan or credit card and sign the agreement both in the online bank and app, and you can conveniently manage your deposits or extend term deposits in the online bank.

We will continue to be available to you in the app chat or on our 24-hour phone line at 67010000.

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