Citadele Bank (Latvia)
We have discovered that, on the evening of January 2nd, scammers began sending SMS messages claiming to be from Citadele to clients of both Citadele and other banks. We request that you under no account open the link sent or enter your personal information; we also ask that you always ensure that the online banking address is correct before you enter your information: online.citadele.lv.
We remind you that the bank never sends this type of SMS and never asks its clients to enter their name, password, code or other personal information.
Currently, Citadele has mobilised all available resources and is taking all actions necessary to ensure that these fraudulent sites are closed down as quickly as possible. We have already shut down several sites, however, scammers are creative and continue to create new ones.
Citadele is doing everything possible to inform its clients of the need to ignore these requests.
We cooperate closely with CERT, the Information Technology Security Incident Response Institution of the Republic of Latvia, to identify the country of origin of these scammers. The Bank is collaborating with the Institution to shut down fraudulent internet sites. In addition, the Bank is collaborating with mobile operators to block the sending of fraudulent SMS messages.