Citadele Bank

SEPA: new format for international payments in euros takes effect on 7 December

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Dear Clients,

Citadele bank will launch a new format for making international payments in euros effective 7 December 2015. The new format meets SEPA requirements which will also be applied to local payments in euros within the SEPA area as from 2016.

We would like to note that the new format will only be used for international payments in euros to EU countries, Iceland, Liechtenstein, Norway and Switzerland, if the beneficiary’s account is in an IBAN format, and the beneficiary’s bank code BIC and payment charges SHA have been specified. The format for making international payments in a foreign currency will remain unchanged.

In order to properly prepare for the upcoming changes, we will upgrade the bank service systems, thus you may experience temporary disruption of service:


  • Citadele internet bank or bank branches will not accept or perform any international payments to other banks between 4 December 2015, 4:30 pm, and 5 December 2015, 6:00 pm.
  • Temporary disruption in the payment card system may occur in points of sale, e. stores and ATMs, and Citadele internet bank will not be available between 5 December 2015, 6:00 am and 9:00 am.

Clients do not need to take any additional actions to prepare for the transition to the new format for making international payments in euros. International payments in euros in the new format will be available as from 5 December 2015, 6:00 pm via Citadele online banking, and from 7 December, 8:00 am in the bank branches. The use of the new format will not have any impact on the acceptance and processing terms of international payments.

How to perform an international payment in euros (SHA) using the new format via Citadele online banking?

  • Log in to the internet bank.
  • Select the menu item Operations -> SEPA payment and fill in the payment order.
  • Check if you have specified the payer’s and beneficiary’s details correctly and click Display.
  • Make a payment by clicking Enter and Sign.

How will the euro payment form change?

  • Payer and Beneficiary name fields will be shortened from 200 characters to 70.
  • Payment details field will be shortened from 300 characters to 140. This field may contain a payment code or a text of free form.
  • Payer and Beneficiary identification fields: only one identifier may be indicated: national identification number, VAT number, social insurance number, the code granted by the service provider, etc.
  • Use of Lithuanian characters: the use of Lithuanian characters will be permitted for payments between the accounts in Lithuania. If any of the accounts is not in Lithuania, only the Latin alphabet may be used.

Contact us

More information about SEPA and other offers is available by calling a toll-free telephone number 8 800 72 739 and in our website br>

The news about SEPA in Lithuania and the answers to frequently asked questions are available at

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