Citadele Bank

In Latvia More Than 10,000 Clients Have Opened Account Remotely

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  • Citadele is the only bank in Latvia that provides an opportunity of opening an account and ordering a card via a selfie in the mobile app.
  • Since the start of the year, more than 10,000 clients have already made use of the opportunity to open an account without visiting the bank - either through the website or mobile app.
  • PNB Banka clients were particularly active in using this service.

Since February, Citadele Bank Latvia has offered a new method of becoming a client and ordering an X smart payment card: applying remotely without visiting a bank branch. This is possible with a smartphone, using the Citadele app to send a selfie alongside a picture of the client’s passport or ID card. Citadele was the first bank in the Baltics to offer this opportunity. Since the start of the year, more than 10,000 clients have already taken the opportunity to open an account remotely using the website or app.

Vladislavs Mironovs, Citadele Board Member: “We are proud that we can offer the opportunity to use modern banking services without leaving the house. With this service, we are keeping our promise on innovations: from a branch visit to a bank in your pocket. We are pleased that PNB Banka clients have been particularly active in using this service, making it easier for them to open an account and receive state-guaranteed compensation.”

People can use the app to open an account and apply for a card 24 hours a day, and the process takes 5 to 7 minutes. It can be done from any location with mobile coverage and internet access. The application has three easy steps: first, download the Citadele app from the App Store or GooglePlay; second, take a selfie; and third, take a photo of your passport or ID card to submit your personal details.

Clients do not need to visit a branch afterwards, as the card and documents are hand-delivered by a bank employee at a time and place chosen by the client. On being shown the client’s ID card, the employee identifies the client and hands over the prepared X Smart payment card.

More on Citadele Bank services for private customers: or 24-hour client service at our call centre: 6701 0000

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